Work history
Experience
Every role in reverse order. Starred tags are the ones that carried the work, not everything I touched.
Project DirectorKnights Design Interactive
Running the operations side of an 8-week design case-study program: who ends up on which team, when every team meets, and how each week gets reported. Ten teams of six have to start together and stay whole to the end.
- Formed 10 six-person case-study teams (project mentor plus research, synthesis and ideation, usability testing, mid-fidelity, and high-fidelity leads) from an 81-response application form, matching 40 of the 44 role leads with ranked preferences to a top-two choice.
- Set up operations for the 8-week program: a weekly-update Figma Slides template (last week, this week, concerns) and a fixed weekly meeting time for all 10 teams, and kept rosters whole by replacing a mentor who stepped back and an applicant who never responded.
Solutions Engineer InternPeakActivity
Turning the operational problems internal teams and prospective clients describe into working agent pipelines on PeakActivity's SteelEngine platform. The demos have to hold up live, in front of the client.
- Built and deployed a 35-block pharmaceutical intake workflow on the SteelEngine platform, validating 6 acceptance scenarios across webhook intake, program lookup, document classification and extraction, confidence-based routing, and human-review queues.
- Prototyped an anomaly-reporting tool on SteelEngine using hybrid baselines (prior-day, week-over-week, year-over-year, same-weekday) and materiality gates, sorting movement into stable, context-explained, residual-watch, and incident classes. Validated with a four-case fixture suite and calibrated across 8 dates (0 to 3 incidents on quiet days, 8 on a high-signal day).
- Built a Jira-to-Playwright QA-automation proof of concept: a deterministic compiler that turns tickets into versioned test cases, limited to HTTPS domains and allowlisted actions and rejecting destructive checkout and payment steps. Browser execution is not yet connected.
- Deployed a Gmail-to-Slack demo-request automation that claims each email by Gmail message ID to block duplicates, strips signatures and scripts, and posts attachments in a Slack thread with a recorded receipt; 8 deliveries logged.
- Benchmarked 3 workflow-authoring approaches across 9 People Ops workflows, totalling 218 blocks and 234 edges, and identified structured raw-transcript input as the fastest path to an executable automation, keeping decision trees and technical specs for review and controls.
The anomaly tool started from stakeholder feedback that campaign peaks were skewing the alerts. Two calls shaped it after that: a residual-watch class instead of a binary normal-or-incident split, and holding off on scheduling it until it worked on test data.
University Learning ExternServiceNow
Six weeks inside ServiceNow University learning how the platform is actually put together, from administering an instance to building AI agents on top of it. The last two weeks were the part that mattered most later: agents that plan, reason, and automate a workflow rather than just running a script.
- Completed 8 courses and roughly 32 hours of coursework across a 6-week program, covering the platform end to end: navigation, lists and filters, forms, tasks, platform analytics, knowledge management, service catalog, and Virtual Agent.
- Worked through all 9 ServiceNow Administration Fundamentals modules, from data management and self-service configuration through to securing an instance, closing with a 2-hour hands-on capstone project.
- Covered IT Service Management fundamentals across operating, maintaining, and improving IT services, then built flows and subflows in Flow Designer.
- Configured and built AI agents through Now Assist, including enabling AI search on a student instance and a lab on getting agents to plan, reason, and automate workflows.
- Attended live sessions with ServiceNow engineers, talent acquisition, and partner companies alongside the hands-on platform labs.
Two months before the PeakActivity internship, and the reason the agentic workflow work there felt familiar rather than foreign. The heaviest module by far was data management, and that is the correct lesson: the interesting part of a workflow platform is almost never the workflow, it is the shape of the data underneath it.
Sophomore Summit Pre-InternshipBNY
A competitive pre-internship program at BNY introducing sophomores to financial services, ending in a timed team coding competition.
- Selected as 1 of ~50 sophomores, engaging directly with senior leaders across the firm and exploring core business areas through rotational sessions.
- Placed 2nd of 8 teams in a HackerRank coding challenge, solving 2 algorithm problems in Java under time pressure: a greedy playlist optimization and an IPO share allocation system, both resting on getting the sorting and grouping right.
- Built early career foundations through résumé and interview workshops with the campus recruitment team.
PresidentBengali Student Association
3 roles since Jul 2025
Running UCF's Bengali Student Association after working up through marketing and the vice presidency. The job is mostly delegation and calendar: nine people, fifteen events, one academic year.
- Restructured board operations by creating dedicated committees (Outreach, Dance) and delegating ownership across a 9-person board, enabling parallel execution of 15 planned events without adding headcount.
- Enabled the Outreach Committee to run weekly tablings independently by building an inventory, sales log, and profit tracking system, contributing to a 110% increase in average per-tabling revenue year-over-year.
- Oversee a $3,700 annual budget allocated by SGA across 3 flagship events, securing $1,883.88 in itemized funding approval for the first event through vendor negotiation, compliance documentation, and multi-form procurement requests.
Previously at this organization
Vice President
A transition straight out of the marketing role, and a different job: less making things, more making sure everyone else had what they needed to run the events on the calendar.
- Oversaw day-to-day club operations, coordinating across teams so board members had the resources and direction to execute events.
- Organized 2 campus events with 100+ attendees, coordinating logistics, securing sponsorships, and managing the fundraising that sustained operations.
Marketing Director
The organization's events were good and almost nobody outside the room knew they were happening. This role was fixing that: the social accounts became the main way people found out.
- Grew the organization's Instagram to 196,000 monthly views across posts, stories, and reels, a 157.6% reach increase at a 26.2% growth rate.
- Increased follower count by 838 users, a 6.6% rise in a single month, generating 1,661 interactions including 274 shares.
- Designed the posts and graphics behind that growth, and the event advertising that built partnerships with other registered student organizations.
UI/UX DesignerKnight Hacks
Graphic design for Knight Hacks IX, UCF's hackathon, mostly Instagram posts and merchandise, alongside the landing page and application flow. The page has one job: get a student who is curious to actually finish an application.
- Designing graphics for Knight Hacks IX and general club initiatives, including the Instagram posts the club runs its outreach through and the event merchandise.
- Designing wireframes, landing page layouts, and conversion-focused UI flows for Knight Hacks IX, guiding users toward key calls to action and contributing to a 41% increase in applications against 1,000+ expected applicants.
- Working in Figma and Notion across a 17-person design team to establish and maintain a consistent design system and a clean handoff to the developers.
Editor-in-ChiefOlympic Heights Yearbook
A staff of sixteen, a production calendar that could not slip, and a book that had to sell well enough to pay for itself. The goal was getting an entire school year into one book without it reading like a filing cabinet.
- Led 16 staff members, overseeing the graphic design workflow and editorial production across the year.
- Built a production schedule that kept the whole staff moving in the same direction, and managed the interpersonal side of a team that size.
- Earned a profit margin of roughly $12,000 through yearbook sales.
Spent the year before this on the same staff as a journalist and photographer, from August 2022 to August 2023. Roughly the same room both years, though a lot of people graduated between them and a lot of new people came in, so leading it meant leading a staff that was half strangers to each other.
This was the first thing I ever ran where other people’s work depended on my scheduling being right. Most of what I know about delegating came from here rather than from anything technical.
Co-Founder and Vice PresidentMarch For Our Lives at Olympic Heights
A close friend and I started a chapter at our high school. March For Our Lives is a student-led organization against gun violence, founded in 2018, and the point of the chapter was making sure people around us were informed before they got to a ballot rather than after.
- Co-founded and ran the school's chapter, building it from nothing into a standing presence on campus over two years.
- Ran tabling events across the school encouraging voter pre-registration, so students turning eighteen were already registered when it counted.
- Hosted larger events raising awareness on subjects including women's rights, and worked with other clubs on joint-effort events.
Still something I care about. The goal was never just to make an event happen. It was to make it worth showing up to, and worth remembering afterwards.
Community VolunteerAl-Amin Center of Florida
Nine years volunteering at my local Islamic center, since I was in middle school. Event logistics, fundraising, and the Friday collections.
- Supported community events with 700+ attendees, coordinating logistics and keeping service running on the day.
- Assisted fundraising efforts that contributed to $200,000+ in donations in a single month, supporting community programs.
- Handled donation collection at every Friday prayer, and took part in the center's yearly interfaith programs.
Education
Coursework